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Commercial relations between DTI srl and customers are governed exclusively by these General Conditions of Sale; these conditions can be replaced by specific written agreements. In the absence of written derogatory agreements, the clauses of these General Conditions of Sale will be effective for all contracts that will be stipulated between the parties from the moment of signing and for an indefinite period, without prejudice to the possibility for both parties to give them notice with effect for all orders sent subsequently and subject to the right of the party affected by the cancellation to refuse such orders.   

These General Conditions of Sale apply whatever the subject of the sale and therefore always with reference to:

  1. products in the DTI catalog or in any case serial;
  2. DTI products created on the basis of Customer specifications;
  3. DTI products created on the basis of the Customer’s design specifications, where DTI Srl is required to merely create and implement the Customer’s product, DTI Srl being prevented from making any design observations.

The sales relationship is governed exclusively by the agreements referred to in these General Conditions of Sale. The parties may agree on any changes, additions or derogations to the aforementioned General Conditions of Sale, which must be in writing in the documents containing the request for a sale offer from the purchasing party and the relative acceptance by the selling party. 

These General Conditions of Sale, unless otherwise agreed: 


The purchasing party’s requests for offers must be sent to the addresses better specified below, indicating the subject of the request and any terms/conditions deemed essential for the purposes of the order. 

Offers sent in response by the selling party 

  1. ORDERS AND ORDER CONFIRMATIONS – Withdrawal and penalty fine

The order of the purchasing party is understood to be finalised for all purposes upon the written order confirmation of the selling party. 

The content of the order confirmation prevails in all its parts over the terms indicated by the purchasing party in its order.

If within 10 days from the date of receipt of the order confirmation, the purchasing party has not provided written notification of any dissent, the latter will be deemed tacitly obliged.
After completion of the order, the customer may withdraw in whole or in part within 90 days of the expected delivery date. In the event of a withdrawal permitted under the foregoing, DTI will be entitled to claim as a penalty an amount equal to 35% of the total value of the revoked order if the withdrawal is communicated within 15 days after the sending of the order confirmation and an amount equal to 65% of the total value of the revoked order if the withdrawal is communicated subsequently.


Prices are always expressed in Euro, unless otherwise agreed between the parties and expressly specified in the order confirmation.

Prices are intended for goods delivered ex works DTI (Incoterms ex-works) unless otherwise agreed in writing between the parties. 

Prices are always without VAT, taxes and/or customs charges. 


The purchasing party will acquire ownership of the goods supplied only with full payment of the invoice issued by the selling party. However, it will assume all risks inherent in the goods themselves, including the risk of loss for reasons not attributable to the selling party. 

Delayed payment, in relation to the terms indicated on the invoice, implies the addition of default interest at the rate determined pursuant to Legislative Decree 09.10.2002, no. 231 starting from the expiry date of the agreed term.

In the event of non-payment of even a single part of the price by the due date, the purchasing party will forfeit the benefit of the deferred payment also for supplies in progress; moreover, the selling party will be able to invoke the application of articles 1460 and 1461 Civil Code and consequently suspend the supplies in progress.

Payments are always to be made at the headquarters of the selling party according to the indications contained in the order confirmations.   


The delivery terms indicated in the order confirmations are not essential pursuant to and with the effects of article 1457 Civil Code, have an indicative value and do not constitute a warranty, unless there is explicit written commitment of mandatory nature by the selling party expressly indicated in the order confirmation. Also in this case, the cases of unforeseen events in the establishments of the selling party are in any case excepted, in addition to the usual cases of force majeure. 

Non-delivery due to force majeure will not give rise to requests for damage or cancellation of orders by the Customer.

Any delays in delivery may not in any case give rise to claims for damages or to the total or partial termination of the contract, unless otherwise and explicitly agreed upon by the selling party. 

Any apparent defects in the goods supplied must be reported to the selling party within eight days of receipt of the goods at the premises of the purchasing party. 


The prices in the current price list or otherwise agreed quote the products ex works of the selling party (Incoterms Ex Works), unless otherwise agreed between the parties. Any agreements for delivery of the goods in “free carrier” (Incoterms FCA) involve a charge of the transport cost on the invoice, according to the transport methods and at the rates in force. 

The collection of the goods must take place within 15 days of the communication of ready goods. Failing this, the materials will be stored in the selling party’s warehouses; the purchasing party will be charged a cost of € 100.00 per day of deposit. 

In any case, a regular invoice will be issued from the notice of ready goods and the payment terms will start from that date. Any parking, storage or waiting costs are the responsibility of the purchasing party, even if the goods are sold carriage paid and transport takes place with means of the selling party or commissioned by the same. 


 The Customer can communicate with DTI Srl by referring, as necessary, to the persons indicated below via the following contacts:


All products are guaranteed against manufacturing defects for 12 months starting from the production date (identifiable on the product label).

The warranty does not cover any damage that may have occurred during transport.

The treatment of defective goods (returned for repair, possible repair by the Customer, replacement) must be agreed with the commercial DTI Srl, unless otherwise specified in writing. Any returns not previously authorised by DTI Srl, following the instructions for sending goods on behalf of repair indicated below, will not be accepted and will be rejected at the expense of the Customer. Charges deriving from repairs by the Customer not previously authorised will also not be accepted.

The warranty explicitly excludes all damages that may be caused by installation that does not comply with the regulations in force, improper use, failure to comply with the operating and storage conditions indicated in the technical data or in the user manuals, incorrect electrical connections or those that do not comply with the instructions, negligence in maintenance, tampering by unauthorised personnel and in any case, for reasons not dependent on DTI Srl. DTI Srl is not responsible for damages deriving from the installation, use and management of the supplied product, reserving the right to interrupt access to the software and applications due to mandatory reasons.

The warranty ceases automatically if the product label is tampered with or missing.

The warranty does not cover any loss of profit, moral or material damage caused by any malfunction of products manufactured or marketed by DTI Srl.

The cost of repairing the goods returned under warranty but found to be defective due to the Customer itself, will be charged to the Customer.

During the warranty period, DTI Srl undertakes to repair or replace products that, at its sole discretion, present manufacturing errors.

The transport cost for the return for repair will be borne by DTI Srl assuming that, after analysing the products received, it reserves the right to charge the costs incurred in reference to the following conditions:


The sending of the material to DTI Srl for repair or for other reasons must be reported and authorised in advance, being rejected in default.

The Customer must send a written return authorisation request, filling in the RMA form that will be sent to it, indicating: the data shown on the label, the DTI Srl code (or Customer code) and the description of the

malfunction. Subsequently, DTI Srl will inform the Customer of the return authorisation number (RMA).

The goods must be returned complete and properly packaged.

The returned goods are considered accepted (verified) upon receipt by the Customer.

DTI Srl will carry out the repair or replacement of the products within 60 days of their receipt, unless otherwise agreed in writing.

Any complaints on the repaired and returned goods must be received within 8 days of receipt of the goods by the Customer.

If there are any charges, the invoices will be considered accepted 8 days after their receipt.

Any interventions in technical assistance on DTI Srl material installed at the Customer’s premises (under warranty or not) are not the responsibility of DTI Srl, unless otherwise specifically agreed, since DTI Srl does not operate at the site, but at its headquarters.


The repair of the returned goods, found out of chronological warranty and/or due to negligence/incorrect use, will be managed with a charge to the Customer based on the following cases:


DTI srl reserves the right to communicate any changes to these general conditions only by e-mail. The new unilaterally proposed conditions will become effective after two months from the communication, unless the customer communicates its opposition. The customer’s right, alternative to the opposition, to withdraw from the relationships not yet performed and to be performed after the entry into force of the new conditions and the right of DTI srl to refuse the fulfillment of the obligations to be performed after the eventual express refusal by the customer.


The Customer authorises the processing of personal data of any nature, including sensitive and identifying data, having received notice and reference to the law, rules of which it declares to be aware of; at any time, the Customer may communicate the revocation of the authorisation to process its data, by means of communication sent to:  


The selling party has the right to withdraw in whole or in part from the single definitively concluded sales contract and from any negotiation/contract being defined and considers itself freed from any liability for failed or delayed delivery, whenever and wherever the following occur: 

In these cases, the selling party may withdraw from the contract due to an impediment that does not depend on its own fault and/or on facts attributable to it; the purchasing party will not be entitled to indemnity, compensation or reimbursement, and shall in any case indemnify the selling party for the goods prepared up to then and/or for non-standard material in progress that has been put into production specifically for the purchasing party.


Regardless of the place of delivery of the goods, the Italian substantive law will apply exclusively to sales contracts; in no event shall the Vienna Convention on the International Sale of Goods be applied. 

Regardless of the place of delivery of the goods in any respect, the court with exclusive jurisdiction to hear any and all disputes in any way connected and/or consequent to the interpretation, execution and/or termination of the sales contracts will be the Court of Udine, the court of the place where the selling party is based.